Shipping policy

At Urban گھر, we aim to deliver your home and kitchen essentials quickly, safely, and reliably across Pakistan. Please review our shipping policy below.

📦 Shipping Locations

We currently ship all over Pakistan, including major cities and remote areas where courier service is available.

⏱ Order Processing Time

Orders are processed within 1–2 working days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

🚚 Delivery Time

Estimated delivery time after dispatch:

Major Cities: 3–5 working days
Other Cities & Remote Areas: 4–7 working days

Please note that delivery times may vary due to courier delays, weather conditions, or unforeseen circumstances.

💰 Shipping Charges

Shipping charges (if applicable) are clearly shown at checkout before order confirmation.
Any promotional free shipping offers will be mentioned on the website.

💵 Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan.
Customers are required to pay the full amount to the courier at the time of delivery.

📞 Order Confirmation & Tracking

After placing an order, you will receive a confirmation message or email.
Once shipped, tracking details may be shared via SMS or WhatsApp (if available).

❗ Delivery Issues

Urban گھر is not responsible for delays caused by:

Courier service issues
Incorrect or incomplete shipping address
Customer unavailability at the time of delivery

Please ensure your address and phone number are correct when placing an order.

🔄 Failed or Returned Deliveries

If a parcel is returned due to customer unavailability or incorrect details, re-shipping charges may apply.
Repeated order refusals may result in order cancellation or restriction.

📞 Contact Us

If you have any questions regarding shipping, feel free to contact us:

📧 Email: theurbanghar.pk@gmail.com
📞 Phone: 0331-9022826